Fast and secure delivery from 4.99€

FAQ - Frequently Asked Questions

Order processing :

Orders are processed the next day the order date from Monday to Friday morning.
Orders from Friday afternoon, Saturday and Sunday are processed on following Monday.

Carriers of time in France:

Several choices of carriers are available:

  1. The post office :

    • Colissimo, the stated time is working 48 hours

    • - In Chronospost, the deadline is 24 working

  2. Mondial Relay: The term of this carrier is 3 to 10 days. The Mondial Relay packages are delivered to the carrier only, Tuesday through Friday.

You can pay for your order:

Or by credit card (Visa, Mastercard, ...)

Administrative or by money order (this payment is for institutions under public accounting (education, town hall, community ...)

Your 100% satisfaction is important to us. We offer a return policy and trade 14 days

 

If a product is damaged or defective during a delivery, we offer a 100% refund. To do this, simply refuse delivery to the relay point or the Post.

 

Dates: we have a policy of return and exchange of 14 days from the day the item was received.

To be eligible for a return, the goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please send an email to contact@lemondedelamarionnette.com with the subject "Back" and include your order number, name and the reason for return.

The seller will provide the customer the instructions to send the returned goods.

It is strongly recommended to clients to obtain proof of postage when returning goods to avoid situations of "lost item."

Please note that customers are responsible for shipping the returned items.

When the returned item is received and inspected, the customer receives a confirmation e-mail, informing him of the state of refund. If the refund is approved, it will be processed and a credit will automatically be applied to the customer's credit card.

 

Country Relay point Residence Express
France 1,99 € 4,99 € 6,99 €
Belgium 2,99€ 4,99€ 6,99€
Germany 4,99€ 6,99€
Spain 2,99€ 4,99€ 9,99€

To request a quote, you must add the product to cart for a normal order.

Upon payment, you can select "Request a Quote", a quote request will be created